Barnetby train provider is on the right track, says survey by Passenger Focus
More passengers are satisfied with their East Midlands Trains service than ever before.
The company is one of those operating trains through Barnetby which is North Lincolnshire's main railway junction.
The latest independent national passenger survey, released by transport watchdog Passenger Focus, shows overall satisfaction has increased to 89%, marking the highest ever level of passenger satisfaction and showing a 2% year-on year increase in satisfaction.
The Stagecoach-owned train operator saw significant increases in satisfaction with station facilities and the train fleet.
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Around £10 million has now been invested in East Midlands Trains stations and the survey demonstrated that satisfaction in this area has also increased to a significant 89%.
This marks a 6% year on year increase in overall station satisfaction.
One of the biggest increases related to how well East Midlands Trains dealt with delays, and satisfaction in this area increased by a significant 17% year-on-year.
Satisfaction with interior cleanliness of trains went up from 82% to 84%.
David Horne, Managing Director for East Midlands Trains, said: “We’re all really proud to have achieved our highest ever level of passenger satisfaction."