Barnetby train provider is on the right track, says survey by Passenger Focus
More passengers are satisfied with their East Midlands Trains service than ever before.
The company is one of those operating trains through Barnetby which is North Lincolnshire's main railway junction.
-
East Midlands Trains operates into North Lincolnshire
The latest independent national passenger survey, released by transport watchdog Passenger Focus, shows overall satisfaction has increased to 89%, marking the highest ever level of passenger satisfaction and showing a 2% year-on year increase in satisfaction.
The Stagecoach-owned train operator saw significant increases in satisfaction with station facilities and the train fleet.
Business Cards From Only £10.95 Delivered www.myprint-247.co.uk
View detailsOur heavyweight cards have FREE UV silk coating, FREE next day delivery & VAT included. Choose from 1000's of pre-designed templates or upload your own artwork. Orders dispatched within 24hrs.
Terms: Visit our site for more products: Business Cards, Compliment Slips, Letterheads, Leaflets, Postcards, Posters & much more. All items are free next day delivery. www.myprint-247.co.uk
Contact: 01858 468192
Valid until: Friday, May 31 2013
Around £10 million has now been invested in East Midlands Trains stations and the survey demonstrated that satisfaction in this area has also increased to a significant 89%.
This marks a 6% year on year increase in overall station satisfaction.
One of the biggest increases related to how well East Midlands Trains dealt with delays, and satisfaction in this area increased by a significant 17% year-on-year.
Satisfaction with interior cleanliness of trains went up from 82% to 84%.
David Horne, Managing Director for East Midlands Trains, said: “We’re all really proud to have achieved our highest ever level of passenger satisfaction."
Comments
by eggy123456
Wednesday, February 06 2013, 9:24AM
“How they arrived at those statistics is amazing, as someone who has a relative who has had the misfortune to use the train from Barnetby to Lincoln and back on a daily basis for the past two years the service is hopeless unreliable and at time not there at all! The person I refer to has recently had to walk (yes Walk!) along the tracks from a broken down train which was attempting to push another broken down unit to Lincoln Station, after sitting on the broken train for over two hours, half a mile from Market Rasen station the passengers were invited to climb down a wooden ladder onto the track to walk to the station in the snow where eventually arrangements were made for them to continue their journeys. Also the two unit service has been cut to one carridge which is quite often standing room only.
But lets not let the facts get in the way of the statistics!!
Mr Horne should actually be hanging his head in shame.”