Changes needed at Scunthorpe General Hospital to improve things for patients, says damning review
New methods are needed to assess and improve patient experience at Scunthorpe General Hospital, according to a damning review.
The report has revealed that the trust behind Scunthorpe General Hospital has one of the highest death rates in the UK.
Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) commissioned a firm called Transforming Health Ltd to conduct the review, which was led by Stephen Ramsden, a former NHS chief executive officer.
According to the report, health bosses at the trust’s three hospitals – Scunthorpe, Grimsby and Goole - put in place a system to address patient experience.
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Some of the solutions put forward are training and development for key staff to improve patient experience.
It also points out that staff spending time with patients to form good relationships and maintain privacy are as important to patients as waiting times. The report says data should be collected to monitor this.
As part of the review, Mr Ramsden and his team heard from 35 people who recounted their experiences of their treatment at hospitals across the trust.
One patient revealed that after asking for pain relief in the evening, she was told she should have taken in at lunchtime, despite not being in pain at the time.
Another said she felt there was a lack of dignity and respect as a patient was stripped naked on a ward for a bed bath by two nurses, who then talked over her as they washed her.
There were also complaints raised about the care of older people.
Issues raised included poor hygiene, no help with washing, bedding not being changed and poor toilet facilities.
One patient said that during the night call, bells go unanswered for long periods.
He said he had repeatedly asked for medication for his pain, to no avail.
However, the trust has claimed many of the recommendations have already been addressed.
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