Changes needed at Scunthorpe General Hospital to improve things for patients, says damning review

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Friday, September 14, 2012
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Scunthorpe Telegraph

New methods are needed to assess and improve patient experience at Scunthorpe General Hospital, according to a damning review.

The report has revealed that the trust behind Scunthorpe General Hospital has one of the highest death rates in the UK.

  1. HEALTHhand

    New methods are needed to assess and improve patient experience at Scunthorpe General Hospital, the report says

Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) commissioned a firm called Transforming Health Ltd to conduct the review, which was led by Stephen Ramsden, a former NHS chief executive officer.

According to the report, health bosses at the trust’s three hospitals – Scunthorpe, Grimsby and Goole - put in place a system to address patient experience.

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Some of the solutions put forward are training and development for key staff to improve patient experience.

It also points out that staff spending time with patients to form good relationships and maintain privacy are as important to patients as waiting times. The report says data should be collected to monitor this.

As part of the review, Mr Ramsden and his team heard from 35 people who recounted their experiences of their treatment at hospitals across the trust.

One patient revealed that after asking for pain relief in the evening, she was told she should have taken in at lunchtime, despite not being in pain at the time.

Another said she felt there was a lack of dignity and respect as a patient was stripped naked on a ward for a bed bath by two nurses, who then talked over her as they washed her.

There were also complaints raised about the care of older people.

Issues raised included poor hygiene, no help with washing, bedding not being changed and poor toilet facilities.

One patient said that during the night call, bells go unanswered for long periods.

He said he had repeatedly asked for medication for his pain, to no avail.

However, the trust has claimed many of the recommendations have already been addressed.

What do YOU think about Scunthorpe General Hospital? You are welcome to post a comment here and also to email your opinions to viewpoint@scunthorpetelegraph.co.uk.

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  • Profile image for Hazzers

    by Hazzers

    Tuesday, September 18 2012, 11:37AM

    “This article, which mate friend Brian from Riddings pointed out to me, show that they do care and they are trialing new beds, http://tinyurl.com/9cgs2bn

  • Profile image for WNxbadboy3

    by WNxbadboy3

    Tuesday, September 18 2012, 10:53AM

    “I would rather go to hull royal instead of scunthorpe. they can't even remove a toe nail correctly and that's a small op and they can't even do knee ops correctly my friend is in pain now and has to have 2 walking sticks. so yeah forget scunthorpe hospital and google and grimsby.”

  • Profile image for miss_frosty1

    by miss_frosty1

    Tuesday, September 18 2012, 9:14AM

    “I agree about taking on doctors who can speak english and infact, NLAG is training medical students from Hull York Medical School, the problem is only a handful choose to come back because of the area, they like the teaching and training they receive here but think the town is dire. The idea of training medical students was to encourage "home grown doctors" but it hasn't gone to plan, the majority of them move back home or choose to complete their training elsewhere (usually bigger cities) where there is more for them.”

  • Profile image for KirstyandPhil

    by KirstyandPhil

    Tuesday, September 18 2012, 8:28AM

    “Dear oh dear oh dear! When and where is all this going to end for Scunthorpe!?

    Not only Ofsted's and Dept for Education's continual damning reviews of inadequate and underperforming colleges and schools (North Lincolnshire reportedly has the worst record in the country, according to the DfE)!? But now, Scunthorpe Hospital!

    Scunthorpe's town centre and area's local economy are dying and on their knees. AND the public allegation- from the founder of its VisitScunthorpe.com community forum-that Scunthorpe has undeniably a crock of corrupt politicians on all sides!!??

    Can it be any wonder that in their desperation certain of Scunthorpe's misguided and deluded souls come politicos are having to counter the continual deluge of damaging exposure of their town's record, image and reputation?! And having to orchestrate and keep banging on to raise the profile of their delusional Scunthorpe Pride campaign!!?”

  • Profile image for Sister_Wendy_

    by Sister_Wendy_

    Monday, September 17 2012, 7:57PM

    “I was just reading the Governor profiles...

    "I first joined the NHS in 1983, as a Student Nurse in Bradford, in the days when Matron ruled with a loud voice and hospital beds were remade on a whim!"

    Matrons in 1983?”

  • Profile image for Paranoid61

    by Paranoid61

    Monday, September 17 2012, 6:38PM

    “Locallad ? I feel honoured that your sort take the time to read my posts . Now , i will stop the tedious rants about managers now that one your sort have pointed out the errors of my sorts ways , only kidding' I think with my tutelage your insult skills WILL improve so don't give in just yet , i do see improvement.
    Now i've got some patients to upset then i've a date with a Domino's pizza because all my managers have gone home . If your good you can a piece .”

  • Profile image for localad

    by localad

    Monday, September 17 2012, 3:28PM

    “paranoid, was there a point to your last rant, getting insulted by NHS staff is no big deal, of course they are going to try to defend the indefensible. You need to change the record, your blaming management tedium is boring and plain wrong. I personally believe nurses get paid too much for what they do, not just management.
    Management have to run a complete hospital, nurses run a ward, slight difference i think.
    Hope your not a nurse, it seems you spend too much time on here if you are, maybe thats why old folk get such rubbish care in hospital.
    Lets stop treating the NHS as an untouchable concept, it deserves the bad reports, and the shop floor staff should do thier job properly, its this hysteria you have against management that blinds you to the reality of what care patients actually get. Open your eyes poppet, and stop talking out of your backside.
    I don't have an unsulting skill, your right, I leave that to your sort that can't put forward reasoned evidenced arguments, well apart from references to arrrssses and elbows, and blind blaming of management, but there i rest my case. Now get back to work and care for the elderly, not posting on here and maybe next year you will get some better reports and the mortality rate might drop.”

  • Profile image for Paranoid61

    by Paranoid61

    Monday, September 17 2012, 2:23PM

    “Locallad ? Your post on this page does not STATE the nhs as not fit for purpose , if it had i would of agreed with you due to too many arrrrrssses not telling the elbow what to do and getting paid way to much " Stop blaming management and blame the shop floor ." is your post . Your insulting skill isn't fully honed yet but you'll get there. You posted on another page and got insulted there too maybe thats where you put your valid point .”

  • Profile image for localad

    by localad

    Monday, September 17 2012, 12:47AM

    “paranoid, my point fully proven, the NHS is not fit for purpose.

    Too many self important staff who are not as good as they think, and these reports are just 2 of dozens pointing out poor care in the NHS.
    Your not an elbow, your simply talking out of the other,

    NHS staff have listened to the Angels tag for too long, do your jobs properly, and maybe we will read less of these reports.

    Nurses are becoming smug self righteouss individuals, just do your basic job well, that will do for now.”

  • Profile image for GoodOrGrief

    by GoodOrGrief

    Sunday, September 16 2012, 1:20PM

    “Front line staff do the best they can, fault can not be apportioned to them for carrying out the remit imposed on them by others or failing to do so because the structure they have to either fails them or because the objectives they are set are unrealistic or unachievable. Because NHS hospitals are now that fragmented in that different companies have responsibility different areas e.g: cleaning, catering etc it has to be asked who is actually to blame and that is only ever dependent on the area of failure. It is easy for outsiders/private sector management companies/or any other so called specialists to apportion blame for failure, but I have yet read of one coming up with solutions which have been tried, tested and that work beyond reproach. When that day comes, all will be perfect - not....

    For the record I don't work in the hospital, nor for the NHS or for any company the deals with either........”

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