Going extra mile brings banker award

A BUSINESS manager at Barclays' Scunthorpe branch has topped the national league of staff providing exceptional service to his customers.

Deepak Joshi, who has a portfolio of northern Lincolnshire firms turning over up to £2-million, has been named top out of more than 700 managers nationwide.

His customers, who were polled randomly throughout the year, scored his service at 9.9 out of 10, with many praising his warm, enthusiastic and friendly style.

Mr Joshi travelled to Barclays headquarters at Canary Wharf, London, to receive his award – the third customer service accolade he has received in the past five years. And he thanked his father, recently retired magistrate Krishan Kumar Joshi, for giving him an excellent business upbringing.

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Having moved to Scunthorpe as a family from Leicester when he was 10-years-old, they worked in the clothing trade on the town's market and had newsagents.

Mr Joshi said: "I worked with them until I was about 19 or 20, and I moved on to banking starting in London with Barclays at the head office. The family business gave me a really good grounding. I found my niche from the markets and shops. My father taught me very well about how to deal with people and run a business efficiently. In particular, he instilled in me the fact that treating people fairly was the way to go."

After three years in the capital, Mr Joshi headed back north, working in a variety of customer service and personal banking roles in Leeds, Sheffield, Doncaster and Hull. He was appointed branch manager in Scunthorpe 10 years ago, with Gainsborough, Barton and Brigg later added to his remit. He was promoted to his current role four years ago, specialising in commercial mortgages and lending, of which he was responsible for distributing £2-million last year to new and existing businesses.

"Having previously managed the High Street branch I quickly learned that if you get the basics right for customers, do what we say we are going to do and keep the customer informed at all times, then you can begin to earn their trust and respect," he said. "It is very humbling to receive such high praise and I'll continue to put my customers first and provide the good service they deserve."

Praise from both inside and outside of Barclays has been bestowed on the 39-year-old.

Scunthorpe MP Nic Dakin, who recently met Mr Joshi and congratulated him on this outstanding achievement having helped re-launch the new-look High Street branch, said: "It's really heart warming to know that we have a bank manager that is genuinely concerned about his customers and goes out of his way to help with support and advice.

"In these challenging times businesses need to know they have someone they can rely upon for information and someone they can trust."

Martyn Naughton, Barclays business area manager for Lincolnshire said: "Deepak is a great colleague and I know that many of his customers have been so impressed they have introduced new customers to Deepak – which is the highest accolade a manager can have. Many of his customers are now also his friends because he goes that extra mile to get it right every time."