Health service needs to do better and acknowledge mistakes in care, says ombudsman
The NHS needs to improve the way it deals with patients in North Lincolnshire displeased with the level of care they receive, the health service ombudsman has said.
A report by the new ombudsman Julie Mellor points to a rise this year in the number of complaints where the NHS failed to adequately deal with situations when things have gone wrong.
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There has been a rise in complaints where the NHS failed to adequately deal with situations when things went wrong
The announcement comes in the wake of a damning report on the region’s hospital trust revealed patients were unhappy with levels of communication when using health services.
Today’s report highlights a 50 per cent rise in incidents where the NHS did not acknowledge mistakes in care - from 1,014 to 1,523.
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Mellor’s report also reveals there has been an increase in complaints about independent providers offering care to NHS patients.
Katherine Murphy, chief executive of the Patients Association, said: "This important report makes clear that the NHS is still failing to communicate properly with patients and relatives, with a shocking 50 per cent rise in complaints about poor communication.
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