Innovative technology aims to deliver better service
technology: Consumers can take command of delivery of their goods from smart phones, tablets and PCs following the launch of a new self- service module from Hull home delivery software specialist Axida.
It is a new feature of Axida's HDi software and the firm believes it will significantly improve service by putting the consumer in control and reduce costs through decreasing the instance of "customer out" failed deliveries and minimising the need for call centre staff to contact customers to arrange delivery.
Wayne Holgate, director at Axida, said that enabling the consumer to take control was key to reducing the rates of failed deliveries.
He said: "Our new self-service module offers distinct advantages because it allows the consumer to choose and control the date at their leisure, as opposed to being "forced" into a quick decision by call centre staff, or worse, being left not knowing when their order will be delivered."
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The self-service module is designed to allow customers to book a delivery date at their convenience from a choice of dates available.