New care campaign introduced on Scunthorpe General Hospital ward to address some key patient concerns
A NEW care campaign has been introduced at a ward at Scunthorpe General Hospital to improve patient safety and comfort.
Ward 28, which cares for female patients who have had general surgery, was highlighted as an area of concern in a damning report on Northern Lincolnshire and Goole NHS Foundation Trust earlier this year.
Now the CARE challenge survey has been introduced on Ward 28 by ward manager Michelle Long to address some key patient concerns.
The programme follows four main themes – communication, effective pain relief, adequate nutrition and ensuring dignity while assisting with people needing the toilet – and aims to get more feedback from patients in order to tackle issues as they arise.
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Ms Long said: "Before, we had no way of getting written patient feedback apart from using thank you cards as a guide.
"Now this survey helps us see the positives and also things we need to improve on.
"What the survey does is ask patients to rate us on different points.
"We give out the forms about twice a week and then display them on our notice board.
"The survey is completely anonymous, so nobody needs to worry about confidentiality.
"So far, we have had generally very positive feedback."
Patients can use the scheme to challenge poor care and also praise different aspects of their treatment.
In conjunction with the scheme, quality matron Hazel Moore will speak to 10 patients at random to find out about the quality of their care.
Hazel said: "It is very important to us as a trust to hear feedback directly from our patients.
"We then use this information to make any improvements needed.
"We want people to recommend the ward to others so it is not daunting for patients coming in."
The survey has already revealed a few key problems the ward has addressed.
Ms Long said some patients thought that some staff had a negative attitude.
"We then spoke to the staff members identified and had a team meeting highlighting what is expected in regards to care," said Ms Long.
"The information has helped us and gives us areas to work on. Patient feedback is the most important and we try to cover everything.
"The positive feedback is a real morale boost for the ward staff.
"In the future, we are hoping to develop the questions and fine-tune the survey."