New test to "identify areas for improvement" at Scunthorpe General Hospital
NORTHERN Lincolnshire and Goole Hospitals NHS Foundation Trust has introduced a new test to improve services.
Intended to give patients an opportunity to provide feedback on the care and treatment they receive, the Friends and Family Test will be used to help the Trust improve services.
Within 48 hours of receiving care or treatment as an inpatient or visitor to A&E, patients will be given the opportunity to answer the following question:
"How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?"
They will then be asked to answer how likely or unlikely along a six-point scale they would be to do that. There will also be the opportunity to elaborate on the reasons for their answer and all feedback will be encouraged whether positive or negative.
Patients will be asked to respond to the question on a postcard on discharge from hospital which they can place it in a box on the ward, or take it home and post it back to the freepost address provided.
Diane Hughes, quality matron, has been coordinating the project. She said: "This will be a fantastic opportunity for us to find out what patients think of our services. We'll be able to review all the answers to celebrate our successes and build on good performance or quickly identify any areas for improvement."
Results will be published on the NHS Choice website from July and are designed to give patients an easy to understand evaluation of their local hospitals and help them make decisions about their care.