New test to "identify areas for improvement" at Scunthorpe General Hospital
NORTHERN Lincolnshire and Goole Hospitals NHS Foundation Trust has introduced a new test to improve services.
Intended to give patients an opportunity to provide feedback on the care and treatment they receive, the Friends and Family Test will be used to help the Trust improve services.
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A nurse arrives for her shift at Scunthorpe General Hospital
Within 48 hours of receiving care or treatment as an inpatient or visitor to A&E, patients will be given the opportunity to answer the following question:
"How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?"
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They will then be asked to answer how likely or unlikely along a six-point scale they would be to do that. There will also be the opportunity to elaborate on the reasons for their answer and all feedback will be encouraged whether positive or negative.
Patients will be asked to respond to the question on a postcard on discharge from hospital which they can place it in a box on the ward, or take it home and post it back to the freepost address provided.
Diane Hughes, quality matron, has been coordinating the project. She said: "This will be a fantastic opportunity for us to find out what patients think of our services. We'll be able to review all the answers to celebrate our successes and build on good performance or quickly identify any areas for improvement."
Results will be published on the NHS Choice website from July and are designed to give patients an easy to understand evaluation of their local hospitals and help them make decisions about their care.
12 Comments
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by Kizzie37
Tuesday, March 19 2013, 10:21PM
“I do hope the people out there that have complaints about SGH get a quicker response than we did, our complaint was put in in October 2011 and remains still un-resolved.. it took SGH Trust 16 weeks to get a reply from the first letter of complaint and a further 22 weeks to even get a meeting. SGH is a disgrace! ..”
by NHS_NLAG
Tuesday, March 19 2013, 9:33AM
“We welcome any feedback about our services so we can identify areas for improvement. If Paranoid61, or any other local residents, have been unhappy with their experience at the hospital please contact our Patient Advice and Liaison Service (PALS) on 01724 290132 so we can investigate your concerns. (Apologies for the duplicated posts, not sure why this is happening.)”
by NHS_NLAG
Tuesday, March 19 2013, 9:28AM
“We welcome any feedback about our services so we can identify areas for improvement. If Paranoid61, or any other local residents, have been unhappy with their experience at the hospital please contact our Patient Advice and Liaison Service (PALS) on 01724 290132 so we can investigate your concerns. (Apologies for the previous duplicated posts, not sure why that happened)”
by Paranoid61
Tuesday, March 19 2013, 8:45AM
“by NHS_NLAG You are correct on this point and I am wrong .So I will change my question the patients should be asked .Do you think the blame lies with the Doctors ,Nurses, Admin or Jackson and her band of merry men ,or all of the above for providing such a shoddy service in such a vital area of health care ?”
by NHS_NLAG
Monday, March 18 2013, 8:57AM
“Paranoid61 - the primary care trusts commissioned health services before the CCGs, not hospitals trusts.”
by NHS_NLAG
Monday, March 18 2013, 8:56AM
“Paranoid61 - the primary care trusts commissioned health services before the CCGs, not hospital trusts.”
by NHS_NLAG
Monday, March 18 2013, 8:55AM
“Paranoid61 - the primary care trusts commissioned health services before the CCGs, not hospitals trusts.”
by Paranoid61
Friday, March 15 2013, 7:21PM
“by NHS_NLAG .Not until April 2013 they don't .The bean counter and her buddies ruined before the GP's have their crack .”
by NHS_NLAG
Friday, March 15 2013, 4:57PM
“BillClunge - the Friends and Family Test is a national scheme brought in by the Department of Health. Paranoid61 - hospitals don't decide which services to buy for local people, that's the task of the clinical commissioning groups.”
by NHS_NLAG
Friday, March 15 2013, 4:57PM
“BillClunge - the Friends and Family Test is a national scheme brought in by the Department of Health. Paranoid61 - hospitals don't decide which services to buy for local people, that's the task of the clinical commissioning groups.”