Report reveals North Lincolnshire patients' views on seeing their GP
Patients in North Lincolnshire are unhappy with the inability to get an appointment with their GP and the attitude of receptionists at GP surgeries, according to a new report.
The report, commissioned by the patient group Who Cares, gathered research from 520 North Lincolnshire residents.
The report said there was some evidence that indicated some doctors and nurses did not listen properly – forcing patients to repeat information.
The report also highlights how patients are confused over the way the appointment system works and tells of how some experienced breakdowns in communication within GP surgeries.
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And it highlights that some patients think the attitude of receptionists at GP surgeries is inconsiderate.
Ruth Farningham, from Who Cares, said: "I found the findings of the report fascinating and helpful.
"I would like the clinical commissioning group (CCG) to work closely with Health Watch once it is implemented in April so we can work closely with service providers and commissioners.
"We want to work in partnership and help GPs provide a great service."
The report identified that the "over-riding concern throughout the research was communication, or lack of, throughout the health and social care services".
The report makes clear that there were many compliments about doctors and the standard of care they had received.
But there were a number of concerns raised, among them the belief that it is hard to find a dentist in North Lincolnshire.
In the wake of the damning report on the trust in charge of Scunthorpe General Hospital, there were also criticisms about records being lost, of GPs not being informed of patient progress and of patients not being told to collect test results from GPs.
Concerns were also raised that patients were not informed that they had appointments – only to then be dropped from waiting lists when they did not turn up.
In total in the financial year 2011-12, 293 complaints were made to health organisations in North Lincolnshire.
Allison Cook, chief officer of North Lincolnshire CCG, said: "Reception listen to all the information before making a decision and need to ask lots of questions to do so. They are not being difficult but trying their best to direct the person to the right health professional. They work under a great deal of stress and surgeries are very busy.
"If people are not happy with their GP they can always change by looking at their options on the NHS choices website."