Scunthorpe HMV store is set to be handed over to administrators

“Although the credit act states credit card provider is jointly resposible for any item fully paid for on their credit card they are sometimes human as I have found out twice in past years, my transactions were both under £100 and the bank credited it back to my account. OK with all these shops going down they may not feel as generous as they were. I understand there is now a similar system called chargeback with visa debit cards but best check with your bank as I am not certain about this. Good luck to those who have vouchers I hope they get refunded, in future I would never trust vouchers from any store and try to pay by credit card. If you buy say a fridge freezer pay the deposit by credit card then you must pay the remaining balance by same card to be protected. If only deposit over £100 paid and they go bust you would be covered for the deposit.”

“http://tinyurl.com/aqkftye”

“Stuff like this happens for several reasons:

1. Having a business model that hasn't adapted to a modern trading environment. I mean, lets face it, in HMV you can't even listen to a sample of the CD that you want to buy.

2. Consumers not recognising that some stores, HMV being one of them, actually have staff that know their subject and know about the music that you might want to buy.

3. Companies that are sucking the UK economy dry whilst sheltering their tax affairs and profits on foreign shores.

4. Councils not making town centres freely available as they are at retail parks.

5. Levels of Business Rates that are just outrageously high and not in anyway whatsoever a reflection of the current economy.”

“I hope it's bought by a company with vision rather than the asset strippers who are already circling. With Play.com pulling out of retail, HMV could have done quite nicely. They need to modernise, rationalise and get their online service up to speed.
The CEO's head should have been on the block for this. Interestingly, he's the ex CEO of Jessop's!

I wouldn't mind knowing how WH Smith continues to thrive when they're so rubbish?”

“People need to be very careful when signing up to the likes of Parkes etc, with so many companies going down the pan recently, people could be in this position next Christmas where they have paid in their money but when they receive their vouchers, the companies won't be around for them to spend at.”

“gillian01 - after talking to a friend (who's pretty hot on business) about your situation I have to agree Morag is correct, and sorry, I'm wrong, but as she says if it was purchased using some form of credit card etc, you may be able to get a refund, I certainly hope so.”

“Another sad situation for staff and customer alike, however I would think that only a few organisations will be getting money out of HMV. First will be the administrator, then the HMRC or banks or both and possibly some suppliers and service suppliers. The last people to get some money will be the customers and workers. As with all what's going on in the UK / world economy it is the normal people that will continue to be ripped off. Most people in this country have no idea how bad the situation is going to get. If people made an effort to understand about the economy they would see the bigger picture. Instead of going online shopping they should look at a few news or similar sites. A good starting point would be to see what is happening in Greece, they will then see what is in store for the UK.”

“The internet will give you a cleaner definition than I can. The company still exists but is under the control of administrators instead of it's chief exec and board. The Administrator's job is to try and keep the company trading until it is sold or rescued in some other way. If that fails, their job is to break it up and sell it off to clear the debts and costs. Jessops was written off after 2 days. Lots of things will be changed to say "HMV in administration". There's lots of help on the internet, you need to look it up. The best case scenario, if the administrators continue to refuse to honour gift cards, would probably be if a new owner decided to honour them as a gesture of goodwill.

Please don't have a go at the staff, it's not their fault and they will probably lose their jobs soon. My first port of call would be the credit/debit card company that was used to purchase the gift card. It may need to be a purchase of £100 or more though, I'm not certain.”

“@MoragMcShin,
This gift card was purchased from HMV, Is this "new organisation", which is still trading, operating under another name or are they still trading as HMV ?
If they are still trading as HMV then they should morally honour the gift vouchers, If they are trading under another banner then people should be made aware and all old signeage taken down.”

“gordinio, you are 100% wrong. The stock and all other assets no longer belong to the same organisation who issued the gift cards. If the store manager honoured the gift card without permission of the Administrator, he would be guilty of theft.”