Warning on websites
RETAIL: More than 60 top online retailers have been urged to change their websites after a sweep found that they may not be complying with consumer protection law.
The Office of Fair Trading (OFT) has written to 62 retailers ahead of the Christmas period after a check of 156 websites found problems.
It found 33 per cent of sites that provided information on cancellation appeared to impose unreasonable restrictions on refunds, while 60 per cent provided a web contact form rather than an e-mail contact address.
The OFT has now posted a short video on YouTube to help consumers understand their rights when shopping online.
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Cavendish Elithorn, senior director of the goods and consumer group at the OFT, said: "The OFT recognises most businesses want to play fair with their customers and to comply with the law.
"We encourage all online retailers to check their websites so customers can be confident their rights are being respected when they shop online."